Operations Check in The country’s main air terminals are about to undergo a large-scale modernization. Argentina airports and Sita Agreeing on a strategic agreement to transform the passenger experience at five major airports: Jorge Newbery Airport (AEP), EZE, Cordoba (COR), Mendoza (MDZ) and Bariloche (BRC).
Together, these stations focus… About 70% of national air trafficso the effect will be great. The initiative aims to experiment “From the sidewalk to the gate” -From the collar to the boarding gate- with dhamma Self-service kiosks, Flexible counters, Self bag drop systems, Flexbox and The latest generation of security doors. The system will be supported by SITA essential service partswhich will serve as the technological base for the entire check-in platform.
The airports included in the agreement are the main challenge of the project
Update will cover Aeropark (AEP), EZE, Cordoba (COR), Mendoza (MDZ) and Bariloche (BRC). will be published Self-service kiosks, Self drop bag, Flexible counters, Flexbox, Advanced security doors And the platform Disconnect essential service From Sita.
The biggest challenge will be Increase adoption From self-service tools through Incentives, Staff training And a Airport layout redesign. As for the benefits, they are as follows:
- Passengers: Fewer lines, faster processes and a smoother experience
- Airlines: Operational flexibility and cost reduction associated with counter management
As the two companies explained, the goal is not just to install the technology, but to ensure the safety of passengers and airlines Really adopt These solutions. Many of the existing kiosks are on display today Low usage ratesThis limits its impact on daily operations.
The agreement contemplates reversing this scenario Incentives,improvements in Staff training And comprehensive work on Physical planning of spacesin an effort to better organize flows and reduce waiting times.
In this sense, George MileySITA Vice President for the Americas commented: “Through this agreement, we seek to: Technology stops being just a support and becomes a true operational ally. “Our goal is to reduce queues, improve airport efficiency and allow airlines to operate more flights simultaneously without having to expand infrastructure.”
“We’re incorporating a different, more innovative look that’s not just about that Providing self-servicebut also to create mechanisms that help Encouraging passenger commitment Miley added that airlines are adopting these solutions.
The commitment to modernization is not accidental. According to the report Voice of Travellers, SITA Passenger IT Insights 2025, Two out of three passengers (66%) They consider that Reduced processing times At airports, this is their absolute priority.
In line with this request, Daniel KechibashianCEO of Aeropuertos Argentina, highlighted that working with Sita “It allows us to offer our passengers a more flexible, modern and user-focused experience.”. He added: “The combination of technology, incentives and passenger support will allow us to maintain the efficiency and quality of the travel experience that defines our airports.”.
The signed contract includes methodologies Change management To ensure that adoption is effective and sustainable. According to both companies, the alliance will allow frequent flyers and first-time travelers – a particularly large group in Argentina – to have a simpler and more predictable experience.
For airlines, new regulations mean… Greater operational flexibility And an opportunity to Reduce costs associated with using meters. The ultimate goal of Airports of Argentina and SITA This plan is converted into A model that can be replicated at other airports Over the next few years, promoting a more modern and efficient airport ecosystem in line with international standards.
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