Delivery apps have changed urban life in major cities in Argentina and the world. In just a few years, these platforms have not only become part of the daily routine of thousands of users, allowing almost any product to arrive at their doorstep in minutes, but they have also revolutionized logistics with their promise of immediacy. In this context, speed becomes the most valuable differentiator.
Rabbione of the leading apps in the market, takes this promise to the extreme with its service TurbochargedWhich guarantees delivery in just ten minutes. Recently, this distinct proposition in Argentina has been strengthened by the addition of two distinct series: McDonald’s and Starbuckswhich is now part of this category Turbo Restaurants. The immediate question is: How is the application able to adhere to these reduced times, especially in large and crowded cities?
The company revealed the secret behind this high speed through a video clip of Argentine businessman Gino Tobaro, who is known for his work in developing 3D prosthetics. Through its social networks, Tubaro demonstrated the logistical and technological model that allows the order to be processed and to reach the customer in such a short period of time.
How Rappi Turbo delivers in 10 minutes
“The answer is the big difference in this era, known as predictive AI,” Tobarro’s video explains. And he said: “Based on the analysis of large amounts of historical data and consumption trends, Rappi has been able to predict what the demand will be, thus optimizing operations. It’s not magic, it’s artificial intelligence.”
Another influencer from the digital world, like @MatiasChu (in
He concluded: “With this data, stores adjust their inventory and prepare orders before the demand exists.”
Work reform: The government sets new rules for Rappi, Pedidos Ya and other digital platforms
The labor reform project promoted by President Javier Miley includes specific regulation of work on digital platforms, such as Pedidos Ya, Rappi, or Mercado Libre. The text establishes a new regulatory framework under the title “Personal transportation, delivery and courier services using technological platforms,” and establishes freedom of contract and independent work as a guiding principle.
The aim of this chapter is to “establish appropriate rules to promote the development of the country’s technology platform economy, and ensure the independence of delivery personnel.” The draft avoids the use of the category of “workers” and defines service providers as “independent platform distributors” and defines their rights, duties and operating conditions.
The standard provides a specific classification of activities included:
- Urban mail: Receipt, transportation and delivery of goods or products, from their request to the specified destination, without additional handling or processing, and this can be done on foot or by any means of transport.
- Platform-agnostic delivery person: A person who provides courier service in urban areas through digital applications.
- Service provision contract: a commercial connection between a consumer user and an independent delivery person, mediated by a technological platform.
- Technology platform: A legal entity that manages or administers a program or application that allows the connection between delivery personnel and users in a specific area.
Work reform and digital platforms: freedom of communication and contract
The project specifies that independent delivery drivers will be able to freely connect to any of the platforms and offer their services at times and days they consider appropriate. They will have the ability to accept or reject orders without justification and determine the manner in which they are delivered.
The proposal seeks to guarantee the full autonomy of the delivery person, without the obligation to maintain a minimum working day or accept a certain number of orders.
Technology platform obligations
Platforms must meet a series of operational requirements. among them:
- Provide enough information so delivery staff can accept or reject each order.
- Respect freedom of communication with delivery personnel.
- Publish rules and recommendations related to road safety.
- Facilitating access to protective elements according to the type of vehicle.
- To have permanent and accessible digital mechanisms to receive complaints.
- Create human service channels that allow delivery staff to get clarification on decisions that affect their activity, such as bans or restrictions in the app.
Duties of Independent Delivery Drivers
Delivery drivers must:
- They must be the holders of the user account used to provide the service.
- Be registered with the tax authorities and comply with tax and social security obligations.
- Make matching contributions, which will allow them to access social benefits and health coverage.
- To have a bank account or digital wallet where you will receive transfers for your services.
- Respect traffic rules and terms of use of each platform.
Adherence to these requirements will be a necessary condition for working within the regulated digital system.
Rights of delivery agents
The project recognizes different rights for those who provide services on digital platforms. among them:
- Refusing orders without having to provide justification.
- Obtain clarifications about obstacles or restrictions and exercise the right of reply to the operator.
- Request the ability to transfer your personal data in structured, commonly used formats.
- Access to mandatory activity-related training, including road safety training, provided by the platforms.
Rewards and payments
Delivery staff wages will come directly from the user consuming through the platform. The amount will be agreed between both parties and sent digitally. In addition, the project ensures that delivery drivers receive 100% of the tips or tips provided by users, without being withheld by intermediary companies.
Delivery drivers will be able to connect and disconnect from the app without minimal hesitation or obligation to provide prior notice. They will be able to specify the contact time, the number of accepted orders, and the delivery route, using the routes suggested by the platform or their own navigation tools.
The law clarifies that registering in the application does not mean an obligation to contact or accept requests. The relationship between the two parties is limited to the commercial contract for each service actually provided.
Coverage and insurance
The project stipulates that delivery drivers can access personal accident insurance provided by the platforms. Minimum coverage will include accidental death, permanent total or partial disability, medical and pharmaceutical expenses, and funeral costs.
Responsibility for contracting and financing insurance may be shared between the delivery representative and the platform, without this implying the existence of a business relationship. The standard makes clear that an extension of coverage or additional benefits will not be construed as a link to dependency.
Through this regulation, the government seeks to create a different system for digital platforms, separate from traditional labor law. The text emphasizes that the application-based way of working requires a specific organizational scheme that guarantees the independence of service providers, the security of users and the transparency of operations.
The project also identifies the need for a formal tax and social security environment, where each person is responsible for their contributions and tax returns. Platforms, for their part, must ensure that sufficient information and communication conditions are provided for the operation of the system.
This initiative represents the first attempt to define work on digital platforms under law in Argentina, a sector that has grown significantly in recent years and that until now operated in a legal vacuum.
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