The air crisis caused by the impacts of the extratropical cyclone in São Paulo (SP) canceled 64 flights at Brasilia International Airport, in the Federal District, between Wednesday afternoon (10/12) and 7 a.m. this Friday (12/12).
By midnight, six flights had already been canceled in the federal capital and two others had delayed departures. Thursday (11/12), there were 37 and Wednesday, 21.
Passengers with flights scheduled for this Friday should contact their airline to check the status of their flights and get any updates, according to Inframerica, the concessionaire responsible for the terminal.
In a statement, Latam informed that passengers affected by the cancellations and delays can stay online or book hotels and transportation on their own and that it regrets this situation.
According to the Consumer Protection Code (CDC), the passenger has the right to:
Advance information regarding flight cancellation via the available service channels of the airlines;
Travel with priority on the next airline boarding the same destination;
Be directed to another company (for free);
Receive the amount refunded or even stay in a hotel at the company’s expense. If the consumer is at home, the company can only offer transportation to their home and from there to the airport.
Reimbursement or proportional reduction in the event of any material damage resulting from the delay, such as loss of daily allowances, circuits and connections;
Request compensation from the courts if you understand that the delay caused you moral harm (not arriving on time to a work meeting, a wedding, etc.).
The consumer must also retain proof of all expenses incurred as a result of the delay or cancellation, such as telephone calls, meals, accommodation, among others.
In the event of a lack of accommodation and food, the CDC and the National Civil Aviation Agency (Anac), passengers have the right to internet, food, accommodation and transportation as follows:
If waiting 1 hour: the airline must provide internet;
In case of a 2-hour wait: the airline must provide adequate food;
In the event of a wait of 4 hours or more: the airline must provide accommodation and transportation, if there is an overnight stay.
What companies are saying
Aim
At Metropolises Gol said affected passengers benefit from the facilities provided according to their needs.
In a note, he added that customers affected by the delays and cancellations on Wednesday (10/12) who are available to change their flight can do so at no additional cost, depending on the validity of the ticket and maintaining the origin and destination. There is no need to go to the airport to make the change.
If the customer wishes to reschedule the trip, he or she must contact the Gol Customer Service Center via the chat available on the website voegol.com.br or by calling 0300 115 2121.
Latam
Latam confirmed in a note that even on Thursday (12/11) there were effects of weather impacts. “The company advises customers to check the status of their flight before traveling to the airport and to change their trip, if necessary. Customers who do not reside in São Paulo and require accommodation due to the affected flights can queue for assistance or book their hotel and transportation on their own.
In this second case, the customer must keep proof of payment so that the company can proceed with the reimbursement. Just write to Latam via WhatsApp, and there is no need to do it right away.
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