Failures in ticket sales for Mexico-Portugal match spark annoyance among fans

The sale of tickets for the Mexico-Portugal match scheduled for March 28, 2026 had a complicated day due to multiple technical failures on the Fanki ticketing platform. The presale was scheduled to begin at 9 a.m. this Wednesday; However, about twenty minutes before, fans started reporting errors on the website and app that prevented access to the purchasing process.

Several users pointed out that the system was reporting errors when trying to enter the virtual queue, blocking any progress. Given the situation, the Fanki ticket office announced that the pre-sale would take place at 9:30 a.m., but technical problems persisted and, after the scheduled time, the platform displayed the message: “We are working to offer you the best experience! We are almost ready!”, without allowing the sale of tickets.

The lack of clear answers has sparked annoyance among those trying to get a ticket for the long-awaited match to be played at the renovated Banorte Stadium, and prompted a call from the Federal Consumer Protection Agency (Profeco) to clarify the situation.

A key meeting towards the 2026 World Cup

The match between Mexico and Portugal is of particular importance. This is a warm-up match, but it will mark the reopening of Banorte Stadium (formerly Azteca Stadium) following the stadium’s renovation for the 2026 World Cup. The building will be one of three World Cup venues in Mexico, along with BBVA Stadium in Monterrey and Akron Stadium in Guadalajara.

The meeting will take place on March 28, 2026 at 7:00 p.m. and will serve as a high-level test for the Mexican national team in its preparation for the World Cup. In the group stage, Mexico will face South Africa, South Korea and the winner between Denmark, North Macedonia, Czech Republic and Ireland.

For the French team, the preparation match it will play against Portugal next March represents the opportunity to choose the backbone of the team. The pressure is considerable since Mexico will be the host country of the World Cup, alongside the United States and Canada.

The anticipation for the preparation match increased after the statements of the Portuguese coach Roberto Martínez, who said that he would summon his best elements for this tour, which opened the possibility for Cristiano Ronaldo to participate in the match.

Fanki ticket office attributes failures to unusual activity

This afternoon, around 2:00 p.m., Fanki released a statement explaining that its platform was experiencing unusual activity in inbound traffic. As part of its safety protocols, the ticket office has chosen not to open the sale of tickets for the match and to postpone the purchasing process.

The new pre-sale dates for the Mexico vs Portugal match

The ticket office published on its social networks that the presale for the match between Mexico and Portugal will take place on Thursday, December 11 from 9:00 a.m. (Mexico central time) and will end on December 12 at 11:59 p.m., or earlier, if tickets are sold out due to high demand. The presale will be exclusive to Banorte credit and debit cards, the institution that gives its name to the venue.

Profeco demands accurate information for consumers

Given the inconvenience caused by the outages of the Fanki platform, Profeco launched an appeal on social networks for the ticket office to fulfill its obligation to inform consumers in a timely and truthful manner.

“We urge the Fanki ticket office to provide accurate information to fans trying to purchase a ticket for the Mexico-Portugal soccer match, as their right is to have accurate, timely and truthful data. Additionally, they are encouraged to establish a line of communication with this entity to protect consumer rights,” the agency said on its X account around 2:00 p.m.

From now on, fans who were looking to buy tickets for one of the most interesting matches in the run-up to the 2026 World Cup will have to wait for the ticketing platform to operate normally on the new dates announced for the pre-sale and for it to take place without further setbacks.

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