Thousands of San Francisco residents will receive a credit of between $200 and $2,500 to compensate for the massive power outage This left more than 130,000 households without power for several hours or even days. The authorities of the companies in the city California They explained the amount for customers and how they will be notified.
The utility company Pacific Gas and Electric Company (PG&E) issues credits to customers who were affected by the power outage resulting from a fire at a substation on Saturday, December 20th. The company noted that this was the case Compensations between $200 and $2,500 for inconvenience and disruption.
The company announced this in an official statement published on December 22nd Private and commercial customers receive a credit on their bills. For the former the amount is $200, for the latter it is $2,500.
Last Saturday, more than 130,000 households remained without power and many street lights stopped working, disrupting public transport in the city San Francisco and there were complications with transportation.
“We recognize the significant impact of this outage on our customers and are committed to providing immediate and effective support,” said Vincent Davis, PG&E senior vice president and chief customer officer.
The aim of these loans is to regain the trust of the affected customers, explained the electricity company Massive power outage in the city California.
To get credit To receive PG&E compensation, San Franciscans do not have to undergo a procedureas the company automatically issues them on the electricity bill. The concept in which they will appear will be “customer satisfaction customization”.
Additionally, the company stated that additional claims processing procedures may be requested for homes that experience an extended outage.
In the last report at 5 p.m. (local time) on Monday, the majority Homes in the California city had their power restoredup to around 3800.
Meanwhile, as of 6 a.m. this Tuesday, customers in the Presidio, Richmond District, Golden Gate Park and parts of downtown San Francisco were still without power.
The San Francisco Public Utilities Commission (Sfpuc) issued a series of recommendations to follow if a home loses power. To ensure safety in these circumstances, the authority has indicated the following steps:
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