Amid a severe financial crisis, Correios is facing a drop in the number of packages transported and is experiencing a reduction in service quality, according to internal documents.
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State-owned company data accessed by GLOBO shows that the daily delivery indicator rose from 1,745,897 on January 28 this year to 1,293,675 on December 6, the latest data available. This is a drop of 26% between the two dates.
Looking at the monthly daily average, the state-owned company’s figures indicate that even the increased parcel movement does not benefit the company’s cash flow.
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On average, the company transported 1.75 million packages per day in January this year. Last December, the daily average fell to 1.46 million, a 16% reduction in nearly a year. Historically, we see an increase in orders in December due to Christmas shopping. In 2022, the daily average orders in December were 2.28 million.
On another level, the quality of service indicator went from 98.95% on February 3, a record performance, to 68.15% on December 6. This means that 32% of orders were delivered late at that time. In December, the indicator showed an average of 76.63%, compared to 97.7% in January.
One of the challenges facing the company’s management is to improve its efficiency to expand its customer base and, therefore, generate new revenue.
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The deterioration of the company’s indicators is accompanied by an increase in expenses, particularly personnel. The state-owned company plans to end 2025 with 22.9 billion reais in current spending, according to budget execution data, an increase of 2.9% from last year. Most of this amount is related to personnel costs, estimated at 15.1 billion reais this year.
This Tuesday, the company’s management informed worker representatives that it would not renew the collective labor agreement (ACT), which expires on December 15. The agreement, signed by the previous management of Correios, provides, among other benefits, a 70% bonus for vacations, Christmas checks, salary correction and meal vouchers for inflation.
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Management argues that the serious financial situation the company is going through prevents the granting of any benefits outside of the restructuring plan currently being developed.
The strategy consists of laying off 15,000 employees via a voluntary layoff plan and closing 1,000 units to reduce costs.
Meanwhile, the Correios management is fighting to obtain an emergency contribution from the National Treasury and be able to pay December salaries, the second installment of the 13th salary, suppliers and service providers in order to maintain operations. A decree was published this Tuesday to authorize the contribution.
The concern is to find a solution which ensures financial viability and which benefits from legal support, declared an interlocutor directly involved in the discussions. The contribution would be an alternative until Correios is able to conclude a bank loan of 20 billion reais with a Union guarantee.
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