Passengers traveling on a Renfe train High speed or long distance from January 1st and arriving with a the delay of less than one hour will continue without receiving any compensation for it. This is what the president of the operator declared this Monday, Álvaro Fernández Herediawho, although the public prosecutor continues to study the formula to justify it, announced that As of January 1, nothing will change in the punctuality commitmentdespite the fact that the law on sustainable mobility says the opposite, that it must return to the previous model, more advantageous for the passenger, but that Renfe and the Ministry of Transport insist that it will leave the Spanish operator in unequal conditions to compete Ouigo and Iryo.
“In principle, no“, Fernández Heredia replied when asked on RNE if a 30-minute delay from January 1 would result in a 100% refund of the ticket amount, as was the case before July 2024, when the system changed. “Today, The government has not taken any administrative measures and the prosecution is studying how to do it”, he explained, regarding the search for a “legal formula” that would allow Renfe not to apply the legal provision which obliges it, from January 1, 2026, to once again offer passengers the punctuality commitment that existed before and which allowed them to recover part of the ticket amount from 15 minutes of delay, 50% and 100% if the delay exceeded 30 minutes.
Renfe modified these conditions in July 2024from the moment it compensates up to 50% of the ticket amount after 60 minutes of delay and 100% after 90 minutes. As the operator and the ministry defended from the start, these conditions were anachronistic and they had become obsolete, because it was justified when Renfe was the single operator, there were many fewer draws and they were not registered to compete in the high-speed Ouigo and Iryo.
(more information will be available soon)
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