“Your account has been temporarily limited due to a need for additional information, call the dedicated line (sic).” To resolve the issue, the message prompts you to call a mobile number not linked to the financial institution.
with this message criminals pretend to be BBVA to obtain bank details and your customers’ personal information, such as their username, phone number, etc. If you have received a message like this or similar, the best thing you can do to avoid falling for it is to delete it immediately.
This SMS impersonates BBVA to steal your money
On the financial institution’s website, it is emphasized that BBVA never contacts its customers by SMS, e-mail or call to carry out or cancel a transaction. “It will not do it to ask for your bank codes either,” they emphasize. In addition, they emphasize that BBVA SMS messages with codes to sign operations never include a telephone number. “Under no circumstances should you call the telephone number indicated,” they add.
The National Cybersecurity Institute (INCIBE) recommends distrust alarming messages or that invite urgent action, as these are usually scams. “The pretexts used in the messages try to alarm the user so that he quickly clicks on the link and follows the indicated steps without stopping to analyze the situation,” explains INCIBE. “Be wary of any alarming communications that have an urgent tone and/or contain spelling errors or typos,” BBVA also says.
The best, emphasizes the financial institution, is to always operate in BBVA’s secure environment, “via the application or by entering the bank’s web address in the browser”.
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