General ticket sales for the friendly match between Mexico and Portugal, planned as a new edition of the The Azteca Stadium was again plagued by technical failures on the way to the 2026 World Cup. The platform Fanky, The property’s chosen company to replace Ticketmaster has faced renewed criticism after hundreds of users previously reported problems official sales start, scheduled for 9:00 a.m. next Saturday, December 13th.
Since early morning, fans said they had managed to break into the system and even view available seats. However, when attempting to complete the purchase, the process was canceled without payment being able to be completed. Minutes later, when accessed again, the tickets Previously visible information was no longer displayed on the availability map, raising suspicions that the system was operational before the advertised time.
Another of the most common complaints was about the virtual queue. Various users reported that the waiting order was not respected since at the time of the official release of the sale the The system eliminated those who spent hours training digitally and allowed entry to those who entered at 9:00 a.m.
“What a disgusting dog with #Fanki waiting since 6am and I see others who only came in at 9 and have seats before me @Profeco please do your job,” suggested a fan on social network X.
Additionally, there were reports that the line moved extremely slowly or simply froze without offering users clear information. There were also inconveniences. in payment methods, as some cards were declined and the platform excluded buyers instead of offering alternatives, sending them back to the end of the virtual queue.
As if that wasn’t enough, known errors reappeared in the system, displaying error messages 503 and 504, the same ones that had appeared in the previous days. Fanki has been facing problems since December 10 last year when it failed to complete the exclusive pre-sale for customers of a banking institution. A day later, on December 11, the site was down again, although some fans managed to secure tickets for the match where Cristiano Ronaldo is expected to attend.
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