Residents of Butantã and Guarulhos are reported to have spent consecutive days without water since Christmas Eve (24); Sabesp admits “supply fluctuations” and claims to work with tanker trucks
December 27
2025
– 6:32 p.m.
(updated at 6:46 p.m.)
In the midst of a heat wave that is expected to last until Monday 29, residents of the capital and Greater São Paulo still have to deal with a lack of water.
The report reveals that the Butantã neighborhood is one of the most affected in the capital São Paulo due to the lack of water supply. Instagram profile Jornal Butantã reported that there are many reports of lack of water among residents of the neighborhood. Complaints are also visible on the Reclame Aqui website, as you can see in the printouts below, and Sabesp has not responded to any of them.
At Stadiumthe company acknowledged “intermittent water supply in some locations” and “fluctuations in water supply.” He also said he used fuel trucks in the area. See the full answer below:
Osasco also faced a supply interruption, but according to reports on social media, supplies have returned to normal.
Guarulhos and neighboring neighborhoods also face shortages. Student Miguel Campos, residing on the outskirts of the Cantareira National Park in Guarulhos (SP), has been suffering for 10 days from irregular water and for three days from a complete interruption of supply. “For us, surviving in this heat is impossible, it is difficult to satisfy our basic needs like taking a shower and washing the dishes,” Campos said in an interview with Estadão.
High water consumption
Last week, due to the heatwave, water consumption increased by up to 60% according to Sabesp and last Thursday (25) the Government of São Paulo issued an alert for the “immediate reduction of water consumption”. According to the memo, it is recommended to avoid waste with shorter showers and to avoid washing sidewalks and cars or even filling swimming pools.
Since August, the São Paulo government has ordered the reduction of water pressure at night in the metropolitan region, to cope with the drought. Since September 22, the pressure drop has taken place from 7 p.m. to 5 a.m.
See Sabesp’s full response:
“The Sabesp sincerely apologizes for the inconvenience caused and informs that the interruptions in the water supply in some localities of the São Paulo metropolitan region are due to the significant increase in water consumption on days of high temperatures. This causes fluctuations in the water supply, which requires operational adjustments in distribution.
As a preventive measure, Sabesp is strengthening supplies, in particular with the support of tank trucks in the region, thus contributing to the gradual and controlled resumption of services.
The Company recommends conscious use of water during this period and emphasizes that properties with adequate reserves tend to feel the effects of intermittency less.
The Company remains available through customer service channels: 0800 055 0195, WhatsApp (11) 3388-8000 and the virtual agency at www.sabesp.com.br.”