As indicated by the airline’s spokesperson, Iberia informed the Central Operations Unit of the Civil Guard (UCO), the Data Protection Agency and the National Cybersecurity Institute (INCIBE) that it had been the victim of a cyber attack in One of your data stores. Specifically, in a communications repository hosted and managed by a third party.
The airline has commented that the information contained in this exchange system “Limited and not working”, but Yes, some customer data such as names, titles, email addresses and, to a lesser extent, phone numbers, Iberia Club membership numbers and reservation codes was obtained. Iberia has confirmed that cybercriminals were unable to obtain it “There is no complete information about payment methods or access codes”
How do you know if you have been affected by a cyber attack?
The airline quickly activated mechanisms to protect the security of the data entrusted to it. Among these measures, there is a double factor, therefore Only customers can manage their reservations They state that they monitor all their systems for any suspicious activity.
Iberia has also notified affected customers of the incident (particularly those with Iberia or Iberia Club) via email, and Please be aware of messages claiming to come from Iberia With messages like “Update your account”, “Booking code”, etc., as there may be phishing attempts.
Due to the possibility of some reservation codes being leaked, It is recommended to check for future flightsAnd ensuring that there are no changes, cancellations or strange reservations is not competitive. In case of doubt or abnormality, Iberia has activated the toll-free number (900111500) For your customers to communicate.
What can you do to protect yourself in these situations?
To stay safe after a cyberattack, avoid clicking on suspicious links and always check the person writing to you before opening the message. Change your passwords regularly and activate any of them Safety measure Additional features offered by Iberia, such as two-step verification.
If you are a member of the Iberia Club, check your account frequently to make sure no members are present Strange movements, changes in your points balance Or the activity you did not do. These measures significantly reduce the risk of someone accessing or tampering with your data.