The government of Isabel Díaz Ayuso took the first step on Wednesday to approve a pioneering law in Spain, which for the first time unites digital administration with artificial intelligence, all with the aim of improving the relationship with citizens so that… … Procedures are faster, safer and more efficient, and precisely adjusted to suit each user’s profile.
Today, Minister of Digitalization Miguel López Valverde explained to the media the general outlines of the initial project witnessed by the Government Council and which is now starting the public consultation process. The aim of the new regional law, as stated, is to regulate the means and services of digital management and the use of artificial intelligence in the public sector of the Community of Madrid.
The Chancellor explained that this step forward, to align the Madrid Regional Administration with the current technological reality around the world, will not at all neglect face-to-face care, which will remain essential for those people who feel alienated from the digital environment, such as many elderly, not very elderly…
In the end, Lopez Valverde pointed out, it is about bringing all procedures closer to citizens through digital channels, so that everything is easier, faster and safer. The ultimate goal is to “make life easier for the residents of Madrid”, who will see how the artificial intelligence, by learning about their profile, will adjust its response to offer them the possibility of scholarships, aid or subsidies.
The administration will be able to identify the user by his precise profile every time he performs a digital action, without the cumbersome need that existed until now to re-enter each of the personal data over and over again when making contact with the administration.