TomTicket announces new integrations and features that enhance its omnichannel strategy, delivering unified service, automation and greater efficiency for businesses.
TomTicket, an omnichannel platform, announces expanded integrations with enterprise channels and systems, strengthening the proposition to deliver a unified and personalized experience for businesses of all sizes. The company is constantly expanding its communication architecture with WhatsApp, Messenger, and corporate email, as well as complementary tools such as APIs, webhooks, custom fields, and private domains.
Photo: TomTicket / DINO Marketing Department
The proposal is to allow each company to configure its own service process according to its internal processes and strategic needs. In practice, all connected channels are transformed into tickets within a single dashboard, with unified history, automation and metrics, facilitating teamwork and management visibility.
Karen Willers, managing partner of TomTicket, says integrations are now the central element of the company’s strategy. “Integrations are at the core of TomTicket’s omnichannel strategy. They ensure that different channels and systems work in sync, providing the customer with a seamless, uninterrupted experience.”
According to Karen, investing in these integrations responds to key pain points of companies: managing multiple channels, loss of history, and fragmented processes. “Centralizing all communications in one place provides flexibility, traceability and standardization of service. This is one of the factors that differentiates TomTicket in the market,” he highlights.
News in the ecosystem
Among the recent releases, TomTicket has made available the Kanban feature, which was developed to facilitate the use of agile methods. By being fully integrated into the platform’s ecosystem, it allows you to organize tickets visually, monitor workflow in real-time and identify bottlenecks more accurately.
Benefits include reduced average resolution time, more balanced task distribution, and greater visibility into request progress.
To support companies that are digitizing or expanding their operations, TomTicket offers in-house, personalized coaching and close monitoring during implementation. The goal is to ensure full use of features and provide independence to customers.
Transformation with integration
Before using TomTicket integrations, Link2Go was unable to measure actions taken via external channels like WhatsApp, Teams, and email. This limitation made it difficult to identify improvement points and understand the real flow of requests.
With the integration of WhatsApp, Messenger and corporate email, tickets started opening automatically, eliminating the need for the customer to create tickets manually. The process has become more natural and efficient for both those requesting support and those providing support.
The adoption of APIs, custom fields and webhooks allowed Link2Go to develop BI fully integrated with TomTicket, providing strategic information to the board. As a result, teams N1 and N2 gained greater clarity on each stage of the process, facilitating analysis, decision-making and defining action plans.
According to Link2Go Director, Jonathan Ranelli, the improvements have provided a more flexible, measurable and data-driven service, increasing the quality of deliveries and strengthening customer relationships.
Website: https://www.tomticket.com