American Airlines, the airline that asked singer El Puma to leave the plane I was going to move him to Miami from Quito Refusing to abide by a rule, he issued a statement explaining what had happened.
The company claims that the aim of the disciplinary action It was supposed to comply with FAA regulations (FAA, for its abbreviation in English).
“American Airlines Flight 932 was delayed approximately ten minutes before takeoff from Quito (UIO) to resolve the issue,” the memo says. A problem on board regarding the storage of hand luggage.”According to the Office of Corporate Communications for Latin America and the Caribbean.
“Like all American airlines, America must adhere to FAA regulations (FAA) on Carry-on baggage, including 14 CFR 121.285, which states that carry-on baggage cannot be placed in an area — such as the aisle of a barrier seat — that obstructs exit access.”
Apparently, The puma insisted on leaving his personal bag in a restricted area Like the one he mentioned claiming that it contains medications. The Venezuelan singer undergoes a double lung transplant. Because of this, he had a heated argument with the crew.
“The customer did not comply with the crew’s instructionsTo store your personal belongings in the overhead compartment.” The company has rescheduled a flight for him and also wants to contact him to learn more about his experience.
American Airlines values “understanding our customers, as we do We have prioritized safety and regulatory compliance“,