About 900 passengers on board the Ouigo train heading from Madrid to Barcelona were paralyzed on Monday near Calatayud (Zaragoza), due to a malfunction that led to the withdrawal of two other trips of the same company, which had to be cancelled.
Sources from the operating company confirmed the “technical accident” in which one of its trains on the high-speed line in Madrid and Barcelona caused the cancellation of two other trains scheduled to depart on Monday, one in each direction, and that a total of 901 passengers traveling in the affected convoy had to be “rescued” by another train dispatched in the early afternoon.
Problems of Atocha
Although the decisive moment occurred near Calatayud, the accident gave its first clue at the departure point, at Madrid’s Atocha station, from where it was scheduled to depart at 10:22 a.m. for Barcelona. According to railway sources, the first accident involving its self-propelled vehicle was already detected there, with it stopping and later continuing to travel around 11:10 am, when it had to stop again so that its driver could address the fault.
The train resumed moving about 11:30 a.m., but after an hour it stopped permanently between Calatayud, and an hour later it was transferred to a track at the station in this city, where it was transferred after 4 p.m. An empty train was sent from Atocha so that passengers could transfer.
As a result of this incident, Ouigo was forced to cancel two more flights on the Madrid-Barcelona route, one in each direction.
both Passengers The two affected trains were canceled, as were the other two trains that were cancelled Inform Via emails or through the method of purchasing tickets, sources from the French company indicated that it is the only one in Spain that Compensates for a 30-minute delayin this case not with a cashback for part or all of the ticket, but with a Non-refundable purchase voucher. From an hour of delay, 50% of tickets are refunded, and as Renfe and Iryo also do, 100% from an hour and a half.