Bad Bunny in Mexico: Can I request a refund because La Casita will be in general level B?

He'll bring Bad Bunny
Bad Bunny will bring ‘La Casita’ to Mexico (Europa Press/Instagram)

Excitement at parties Bad bunny In Mexico, it is accompanied by controversy, because part of his stage is La Casita and will be installed in General B, which is the section – traditionally – farthest from the artist in any case in GNB Stadium.

Section A and B tickets cost 12 thousand 183 Weights; While the entries in General A It costs 4863 Mexican pesos without including fees. On the other hand, the cost of attending Gen B has just expired 2 thousand pesos.

Traditionally, the most expensive tickets are those that guarantee a privileged view of the artist, but on this occasion, there will be a long list of songs that will be performed nearby. General B.

People are demanding compensation
People demand compensation for change of scenery (screenshot)

That’s why many “I Should Take More Photos” tour attendees want their money back in Mexico. In addition, a new section called Los Vecinos will be opened.

People who have purchased more expensive places in front of the main stage may feel that the experience they paid for changes, since much of the show takes place away from the premium area, and there are even complaints on the networks.

According to the Terms and Conditions of Ticketmaster México, after a purchase has been made and once the process is completed, the Customer has no right to make changes, refunds, returns or cancellation, unless the event is permanently cancelled.

The refund applies only to event cancellation, in case of postponement, the ticket is valid for the new date or a refund of the face value (without service charge) can be requested.

The logistics, content and configuration of the event – ​​including changes to the stage or the way the artist uses different spaces within the venue – are the sole responsibility of the organiser, not Ticketmaster.

La Casita will be in the center
La Casita will be in the middle of General B and Los Vecinos backstage. (Instagram // Osisa)

Therefore, if an artist such as Bad Bunny announces a relevant modification in stage layout, placing a significant portion of the show in an area originally considered less expensive after the tickets are sold, Ticketmaster does not explicitly recognize this assumption as a reason for a refund in accordance with its policies.

The Federal Consumer Protection Agency (Profeco) protects rights against material changes in the original circumstances of the event that negatively affect the consumer experience.

If the structure and implementation of the event results in a change in visibility, location or access as expected by those who purchased high-cost tickets, they can go to Profeco to file a complaint.

Profeco analyzes each case and can manage the complaint or conciliation under the pretext that the service provided changed from what was promised at the time of purchase.

This is the little house that
This is the tiny house that will be installed at GNP Stadium on December 10 and 11 (screenshot)

The structure known as “La Casita” has established itself as a fixture at Bad Bunny’s concerts during his “Debí Tirar Más Fotos World Tour” and residency at the Coliseum of Puerto Rico. This space, which emulates a traditional Puerto Rican home, seeks to connect the audience to Puerto Rico’s roots and cultural identity.

In September 2025, Roman Carrasco Delgado, a homeowner in Humacao, Puerto Rico, filed a lawsuit against Bad Bunny over the unauthorized use of his home as inspiration for the collection. The 84-year-old plaintiff claimed that he was lured into signing consents without understanding them, and that the compensation he received was insufficient, while his property began receiving unwanted visitors.

The structure was already there
The Hulk has already been seen at their concerts in Puerto Rico (Instagram/@badbunnypr)

The conceptual design of “La Casita” was carried out by Maina Magruder Ortiz, graduate of the Altos de Chavón School of Design, with Rafael Pérez Rodríguez, who was responsible for the implementation and physical construction.

The structure is made of foam, metal and wood, and its interior contains an original kitchen converted into a bar, sofas and works by Puerto Rican artists such as Lorenzo Omar and Alexis Diaz.

While residing in the Puerto Rican amphitheater, “La Casita” served as a second stage and recreated the atmosphere of the “traditional”Paris marquee.”