After the Federal Court of Justice (TJDFT) confirmed Ibmec’s conviction for failure to provide services in the MBA probation, student Katila Vujaca, 33, submitted details to the court Capitals How issues with access to the business game system led to the failure that motivated the action.
The financial analyst says she performs multiple jobs and that the intense routine always requires organization to keep up the pace of her studies. “I’m a mother and a wife, I work all day and I’m still training. So everything is very busy, which is why I chose the distance learning course,” she says.
The EAD course began in August 2023 and was expected to finish in November 2024, but was only completed in January this year due to a bottleneck resulting from the final subject being delayed by three months.
Katila explains that she pursued an MBA to expand her professional qualifications. “I have been working in the financial field for years,” he says. “I wanted to improve my knowledge and bring more quality to my daily life. The Environment Agency should help, not delay.”
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The final course material was delivered live via Microsoft Teams, without recordings or supplementary materials. However, when trying to log in, Katila clicked “Access Teams” and got an error message – she was not directed to the virtual room and simply could not join the class.
The student claims to have opened tickets, requested support and tried to contact us via the corporate WhatsApp, but none of the attempts were successful in granting access. When the organization finally returned, the unit was already finished, and failure was recorded.
The advice she received at the time was to stop and take it up later, at no additional cost. However, the solution was never implemented, delaying completion of the MBA to February 2025, approximately three months later than expected.
In the legal action, the appeals body acknowledged that Katila had provided documents proving unjustified refusals and numerous failed attempts to resolve the problem.
Ibmec, in turn, was unable to justify the failures. The institution was ordered to pay R$ 4,000 in moral damages and must provide the student with a new opportunity to attend the course, with full access to the content, assessments and recordings. The decision was unanimous.