What’s changing for app and messaging delivery companies in Argentina

The initiative aims to shed light on one of the most persistent debates in recent years: the relationship between delivery apps and workers

12/08/2025 – 11:11 am

The draft labor reform contains a special chapter regulating the Activities of delivery people and courier services that work via digital applications. under the Title XIThe government is proposing a regulatory framework aimed at “promoting the development of the technology platform economy” but without compromising the independence of those who provide these services.

The aim of the initiative is to shed light on one of the most persistent debates of recent years: the relationship between delivery apps and workershistorically shaped by the tension between autonomy and supposed work dependence.

A framework for the platform economy

The project stipulates that the regulation applies throughout the country and includes those who carry out “city courier services”, that is, the collection, transfer and delivery of products or goods at the request of users. The central figure is that of “Platform-independent delivery agent”defined as the person who provides the service through mobile applications and receives remuneration through the system managed by the platform.

Unlike other projects that tried to embed this activity into the traditional work regime, the text is executive confirms and strengthens independence the delivery person. Article 101 clarifies that they can connect at any time, choose which orders they want to accept and determine how to provide the service. You also have the right to know the grouping or classification criteria used by the Apps.

Free contracts and relationships between the parties

The project stipulates that contracts are concluded between distributors and platforms “Freedom of Forms”i.e. freely agreed upon by the parties. Neither typical employment obligations are created nor a dependency regulation introduced.

For their part, the technology platforms are obliged to ensure adequate information about each delivery, respect freedom of connection, offer content on road safety, facilitate access to protective elements, enable simple complaint mechanisms and have operators who provide explanations for decisions that affect the activity of delivery workers.

Duties of the deliverers

Employees who want to work in the apps must meet certain administrative and legal requirements:

• Be the owner of your user accounts.
• They must be registered with the tax authorities and make the appropriate contributions, including those provided for in Law 24,977 on monotax.
• Have a bank account or electronic wallet to receive your payments.
• Respect the traffic rules and stick to the trips you want to take.

These points are aimed at formalizing the activity without establishing a relationship of subordination. The axis remains Tax and operational autonomy of the delivery person.

Rights: from refusing orders to compulsory insurance

The project also describes a broad set of rights for delivery drivers. The most important include:

• The ability to refuse any order without having to justify the decision.

• Requiring apps to explain blocking enables the right to reply.

• Data portability in standard formats.

• Free access to digital and road safety training provided by the Platforms.

• A personal accident insurancewhich must take into account accidental death, disability, medical costs and funeral costs. The standard emphasizes that the provision of insurance does not involve an employment relationship.

• Get 100% of user-added tips.

• Connect and disconnect without minimum periodicity requirements.

• Choose the routes and use GPS from any provider.

This last point aims to avoid conflicts over mandatory layouts or algorithms that penalize operational decisions.

A special regulation in the Civil and Commercial Code

Article 108 stipulates that in case of doubts or gaps in the regulations, the Civil and Commercial Code of the Nationwhich reinforces the idea that the legal relationship will not be an employment relationship but a legal relationship contractual and commercial.

Likewise, the executive branch will determine the application authority, which must regulate technical and operational aspects.