The General Secretariat of Consumer Affairs has rejected Safe Rental’s allegations and confirms the sanction of 3.6 million euros to the company for six very serious violations and another classified as serious. As reported this Friday by the consumer organization Facua, person involved in the procedure, the department headed by Pablo Bustinduy rejected the thirteen allegations presented by the company.
In a statement, Facua, which reported Rent Insurance, indicates that among the fraudulent practices detected are “the imposition of a so-called tenant support service, which conceals the collection from tenants of the expenses that the owner of the property must bear, the obligation to contract home insurance, which is the responsibility of the owner, and a study of economic solvency, as well as the limitation of the right to terminate the contract and the imposition on tenants of all expenses derived from possible legal claims or extrajudicial”.
The decision of the General Secretariat of Consumer Affairs represents the confirmation of the sanction for the seven violations of the General Law for the Defense of Consumers and Users and other complementary laws. However, this is not yet the end of a process started in 2023, because the company still has the possibility of submitting an appeal to Minister Pablo Bustinduy.
Rental Insurance has 30 days to present these new allegations, to which the ministry must respond within a maximum of three months. In the event of a negative response, the sanction would become effective. The Ministry of Consumer Affairs declined to comment on the General Secretariat’s resolution.
The Ministry of Consumer Affairs announced at the end of March the opening of a sanctions file, but never mentioned a specific company to protect the actions. He then referred to “a large real estate agency which operates throughout the national territory”. In fact, it was Seguro Rent itself that admitted to having received this file that it had to “analyze”, as indicated during a press conference by the company’s CEO, David Caraballo, who defended that the company complied with the standard “to the letter”.
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